Dienstenmanager security monitoring

You will work within KPN's Network & Security domain, in the portfolio for business and enterprise customers. The team is responsible for security monitoring, a portfolio of eight related security services, including Managed SOC, SIEM, NDR, XDR, OT-security, and CSIRT.

As a technical product manager, you will be end-to-end responsible for the technical side of the monitoring portfolio. You will work at a tactical level and ensure that the services are predictable, scalable, and reliable, now and for the next one to two years.

Your responsibilities include:

• Managing the service delivery: you will oversee multiple security services and the entire chain, from product and service to platform and supplier. You will be responsible for performance, continuity, and customer impact.
• Supplier management: most of the portfolio is purchased. You will be the point of contact for suppliers and assess their performance and predictability.
• Technical roadmap and embedding: you will maintain a clear technical roadmap and ensure that the services are well embedded in KPN processes.
• Structural improvements: you will implement standardization, automation, and reduction of variants and translate data and trends into concrete improvements.

Requirements:

• Experience with tactical service management or chain management in a complex IT or security environment.
• Knowledge of security monitoring, including SOC, SIEM, XDR, NDR, and CSIRT.
• Experience with supplier management, standardization, and automation.
• Strong analytical skills and ability to recognize patterns and structural causes.
• Fluent in Dutch.