Dienstenmanager CSOC (Dutch speaking)

We are looking for a Dienstenmanager CSOC to lead the security service delivery within the CSOC program at KPN. As a Dienstenmanager CSOC, you will be responsible for the delivery, management, and further development of the CSOC service.

Your main responsibilities will include:

• Managing the service delivery chain and ensuring agreed-upon service levels and XLA
• Setting up and maintaining governance and control, including clear roles and a RACI
• Developing a product vision and backlog together with the customer and team
• Ensuring capacity and continuity of the service, including structural filling of contracted roles
• Driving innovation and improvement, including following market developments and translating them into pilots and proposals
• Managing release and change processes, and reporting on quality, progress, and financial results

Requirements:

• Master's degree in a relevant field, with extensive experience in ICT service management or security monitoring
• Experience as a product owner or with Agile working, backlog management, and release planning
• Knowledge of security monitoring, such as SOC, SIEM, detection, and incident response
• Affinity with the government and heavily secured environments
• Proficiency in Dutch (Dutch speaking only)

We offer:

• A gross monthly salary of at least €5,945 and at most €9,177
• A 13th month salary, partially paid monthly and partially in January
• Annual individual and collective salary increases
• A budget of €1,500 per year for training and development
• Flexible vacation days and a good work-life balance
• A home office setup, including a mobile phone and laptop
• 50% discount on KPN products and services
• A good travel reimbursement and bike allowance