Description
About the Role
We are seeking a DevOps Support Engineer to join our team in Western Australia. As a DevOps Support Engineer, you will work at the sharp end of CI/CD, helping customers with production problems, troubleshooting complex multi-cloud environments, and communicating effectively with engineers and non-technical stakeholders.
Responsibilities
- Help customers with questions and problems via email, Slack, and other channels.
- Build CI/CD pipelines to replicate customer issues.
- Use IaC and CaC to spin up and tear down test environments quickly.
- Write how-tos, docs, KB articles, and blog posts that help customers and the support team solve problems.
- Pair with teammates, review each other's responses, and share what you learn.
- Get involved in designing new features and changes.
- Help build and grow our support team as the business grows.
Requirements
- 2-3 years of experience with CI/CD pipelines and IaC tools like Terraform, Pulumi, or OpenTofu.
- 2-3 years of experience with Google Cloud, AWS, or Azure, and knowledge of Windows and *nix.
- 2-3 years of hands-on experience with containers and GitOps tooling (Kubernetes, ArgoCD, Flux), ideally in production.
- Problem-solving skills and curiosity about technology.
- Experience in IT or providing customer support for a software or IT product.
Nice to Have
- Programming knowledge (any language) and database experience.
- Experience in complex, highly integrated enterprise environments.
- Good communication skills and examples of your work, such as blog posts or documentation.
Compensation
- Level 2 + stock options
- Maturing Comp= $100,000 AUD
- Performing Comp= $110,000 AUD
- Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, and stock options.
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