Development Escalation Engineer - SSE

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

The Development Escalation Engineer - SSE role involves leading engineering investigations for complex production issues and customer escalations. You will perform root cause analysis across distributed cloud-native services and identify software defects. You will collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality. Additionally, you will analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior, drive improvements in observability, diagnostics, automation, and troubleshooting tools, and participate in major incident reviews, architecture discussions, and engineering design reviews.

Responsibilities:

• Lead engineering investigations for complex production issues and customer escalations.
• Perform root cause analysis across distributed cloud-native services and identify software defects.
• Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality.
• Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior.
• Drive improvements in observability, diagnostics, automation, and troubleshooting tools.
• Participate in major incident reviews, architecture discussions, and engineering design reviews.
• Develop internal tools and automation to improve engineering productivity and operational efficiency.
• Create engineering documentation, playbooks, and knowledge articles.

Required Technical Skills:

• Programming: Go (preferred), Python, Java, JavaScript/TypeScript, Bash/Shell scripting
• Cloud & Platform: Kubernetes, Docker, Azure, AWS, Linux, REST/gRPC APIs, Microservices
• Networking & Security: TCP/IP, DNS, HTTP/HTTPS, TLS, VPN, Proxy, Zero Trust, SSE/SASE, ZTNA, SAML, OAuth, OpenID Connect, Kerberos

Good to Have:

• Observability & Tools: Grafana, ELK/Logz.io, Prometheus, OpenTelemetry, Wireshark, Git, JIRA, SQL, Redis

What you need to bring:

• Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline. Master’s desirable.
• Experience in software engineering, cloud-native platforms, networking, cybersecurity, or site reliability engineering.
• Strong debugging and analytical skills with distributed systems and microservices.
• Excellent collaboration and communication skills across engineering and cross-functional teams.
• Typically, 5-9 years’ experience.

Success Measures:

• Faster engineering resolution of complex production issues.
• Improved product quality, reliability, and observability.
• Reduction in recurring software defects.
• Increased engineering productivity through automation and tooling.