Department Manager

As a Department Manager, you will lead and support your team while promoting an inclusive culture where collaboration and initiative are central. You will ensure an excellent in-store experience, both operationally and visually, for customers and colleagues.

Responsibilities:

• Ensure an attractive visual and commercial presentation to offer a quality customer experience using our service tools;
• Analyse sales targets and budgets, then implement optimisation actions;
• Effectively plan tasks and team resources, ensuring the smooth running of daily operations, from the store to the stockroom, cash desks, fitting rooms, and opening and closing procedures;
• Develop your team strategically through targeted recruitment, structured onboarding, regular feedback interviews, performance evaluations, and individual development plans.

You will work closely with your team to help customers feel confident and express their personality through the latest fashion trends and timeless styles.

Requirements:

• Leadership skills and retail experience, ideally managing large teams (over 15 people);
• Motivation and empathy to inspire your team and create a quality customer experience;
• Strong organisational and priority management skills to ensure the smooth running of the store.

Desirable qualities:

• Solution-oriented approach with flexibility and analytical mindset;
• Team player with clear communication and active listening skills;
• Passion for fashion, trends, and commerce.

Benefits:

• Attractive employee discount card for all H&M Group brands;
• Inclusion in the H&M Incentive Program (HIP);
• Competitive local benefits varying by job type and country.