Department Manager (Big Fashion Kragujevac)

As a Department Manager, you will be a leader in providing support and encouragement to your entire team.

You will nurture an inclusive culture that promotes collaboration and entrepreneurial spirit, creating an environment where everyone can thrive.

Your responsibilities will include:

• Leading your team to achieve an outstanding customer experience, ensuring excellent operational and visual standards, while actively promoting sales of our products.
• Taking responsibility for the performance of your department and store, analyzing sales performance, identifying commercial opportunities, setting goals, and making plans to improve results, profit, and inventory levels.
• Managing team planning and scheduling, ensuring smooth store opening and closing routines.
• Recruiting, training, and developing your team, nurturing an inclusive culture that promotes collaboration and innovation.
• Staying up-to-date with fashion trends, customer preferences, and competitor offerings to maintain a competitive edge.
• Representing yourself and the brand in a positive way during every interaction with customers.
• Ensuring a seamless omni-channel customer experience, actively promoting our loyalty program.

You will work with a dynamic team in the store, including sales advisors, department managers, store managers, and cash handlers.

We are looking for individuals with:

• Experience in sales management and operations.
• Expertise in sales planning, analysis, and tracking, using customer-oriented tools and reporting.
• Strong leadership skills, inspiring, coaching, and developing their teams, while illustrating company values and culture.
• Enjoyment of collaborative and dynamic environments, with a solution-focused mindset.
• Motivation to create an excellent customer experience, while promoting and selling our products.
• Genuine interest in fashion trends, commercial awareness, and competitor insights to drive sales.
• Effective communication, creativity, and curiosity.
• Flexibility, analytical skills, and achievement orientation, with the ability to manage statistics and work with numbers.

Benefits include:

• 10% discount for employees across all H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Gift card for baby.
• Private health insurance.
• Retirement gift.
• Referral bonus.
• Transportation allowance.
• Long-service award after 10, 15, and 20 years.
• Christmas/New Year's gift for children of employees.