Description
As a Department Manager you'll lead a team to create excellent customer experiences that go beyond the expected. You'll set the tone for a store environment that's welcoming, inspiring, and drives results.
Key Responsibilities:
- Deliver high-level customer service through expert styling advice and strong product knowledge
- Analyse sales data to maximise department performance
- Lead and motivate a team of Sales Advisors to achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent
- Oversee daily store operations
- Act as a brand ambassador
- Step into the role of Store Manager when required
Qualifications:
- Good knowledge of store operations and standards from previous retail experience
- Customer-focused with a genuine interest in products
- Excellent communication and team leadership skills
- Adaptable and flexible with a willingness to learn
- Fluent in English
Benefits:
- 20% staff discount across all H&M Group brands
- H&M Incentive Program
- 25 days of annual leave
- Employee Assistance Program
- Corporate Benefits
- Company pension scheme
- Travel allowance
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