Department Manager

As a Department Manager, you will lead and support your team while promoting an inclusive culture where collaboration and initiative are central. You will ensure an excellent in-store experience, both operationally and visually, for customers and colleagues.

Key responsibilities include:

• Ensuring an attractive visual and commercial presentation to offer a quality customer experience using our service tools;
• Analysing sales targets and budgets, then implementing optimisation actions;
• Effectively planning team tasks and resources, and monitoring daily operations, from the store to the stockroom, checkout, fitting rooms, and opening and closing procedures;
• Strategically developing your team through targeted recruitment, structured onboarding, regular feedback interviews, performance evaluations, and individual development plans.

You will work closely with your team to help customers feel confident and express their personality through the latest fashion trends and timeless styles.

The ideal candidate has:

• Leadership skills and retail experience, ideally managing large teams (over 15 people);
• Motivation and empathy to inspire their team and create a quality customer experience;
• Strong organisational and priority management skills to ensure smooth store operations.

Desirable qualities include:

• Solution-oriented approach with flexibility and analytical mindset;
• Teamwork appreciation, clear communication, and active listening;
• Passion for fashion, trends, and commerce.

Benefits include:

• Attractive discounts for all H&M Group brands;
• H&M Incentive Program (HIP) participation;
• Competitive local benefits varying by job type and country.