Data Center Operations System Engineer III (Plano, TX)

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence.

You will ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured. You will troubleshoot hardware and software issues in some of the world’s most advanced GPU and Networking systems. You will document and update data center layout and network topology in DCIM software. You will work with supply chain & manufacturing teams to ensure timely deployment of systems and project plans for large-scale deployments.

Responsibilities:

• Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured.
• Troubleshoot hardware and software issues in some of the world’s most advanced GPU and Networking systems.
• Document and update data center layout and network topology in DCIM software.
• Work with supply chain & manufacturing teams to ensure timely deployment of systems and project plans for large-scale deployments.
• Manage a parts depot inventory and track equipment through the delivery-store-stage-deploy-handoff process in each of our data centers.
• Partner with HW Support teams to ensure data center hardware incidents with higher level troubleshooting challenges are resolved, reported on and solutions are disseminated to the large operations organization.
• Work with RMA team to ensure faulty parts are returned and replacements are ordered.
• Follow installation standards and documentation for placement, labeling, and cabling to drive consistency and discoverability across all data centers.

Requirements:

• Have strong past experiences with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management.
• Be familiar with carrier DIA circuit test and turn ups, fiber testing and troubleshooting.
• Basic knowledge of cable optics and the different types of use.
• Solid understanding of single and three phase power theories.
• PDU balancing and why it is important.
• Familiar with multiple cable media types and their uses.
• Knowledge of cold isle and hot isle containment.
• Solid understanding of server hardware and boot process.
• Ability to structure, collaborate and iteratively improve on complex maintenance MOPs.
• Working with product management, support, and other teams to align operational capabilities with company goals.
• Translating business priorities into technical and operational requirements.
• Supporting cross-functional projects where infrastructure plays a critical role.
• Are action-oriented and willingness to train junior staff on best practices.
• Are willing to travel for bring up of new data center locations as needed.

Nice to Have:

• Have 3+ years experience with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management.
• Experience with/or knowledge of network topology and configurations and 400gb Infiniband architectures.
• Experience with/or knowledge of DDP or SCM cluster storage systems.
• Have 3+ years working with and reporting from a ticketing systems like JIRA and Zendesk.
• Advanced experience with Linux administration.
• Experience with High Performance Compute GPU systems (air or water cooled) - especially Nvidia NVL72.

We offer:

• Generous cash & equity compensation.
• Health, dental, and vision coverage for you and your dependents.
• Wellness and commuter stipends for select roles.
• 401k Plan with 2% company match (USA employees).
• Flexible paid time off plan.