Data Center Operations Engineer

About the Role

We're looking for Data Center Engineers to be the hands, eyes and judgment on the ground at our new sites. You'll work on-site every day at your home data center, helping bring it online and keeping its hardware healthy once it's in production.

Responsibilities

Site Builds

• Support integrated site builds: receive and inspect hardware, rack and stack equipment, and run and dress structured cabling to standard.
• Verify integrator and contractor work against build specifications, drive defects to resolution, and make sure sites are production-ready before handoff.

Break/Fix and Troubleshooting

• Triage and troubleshoot server hardware using BMC/IPMI, hardware logs, diagnostics and firmware tools. Find the root cause instead of swapping parts until something works.
• Replace components and whole systems, including servers, switches and optics, safely and with minimal disruption.
• Troubleshoot Layer 1 and Layer 2 issues: console into network devices, read interface and link state from the command line, inspect and clean optics, check light levels, and test fiber with a light meter or OTDR.

On-Call and Incidents

• Take part in an on-call rotation and respond on site to incidents affecting hardware at your data center.
• Document what happened and what you did, and contribute to root-cause analysis and follow-up actions.

AI, Automation and Continuous Improvement

• Solve problems for good. When an issue repeats, find the underlying cause and change the process, runbook or tooling so it doesn't come back.
• Use AI tools as part of your daily work: to speed up troubleshooting, interpret hardware and network logs, draft and improve documentation and runbooks, and summarize incidents.
• Find repetitive manual work and remove it with scripting, automation or AI-assisted workflows, or turn it into clear requirements for tooling teams.
• Share what works so the rest of the team can adopt it across every site.

Documentation and DCIM

• Keep DCIM records accurate in real time, including rack elevations, cabling, power and asset location, from receipt through decommissioning.
• Follow and improve runbooks and build standards so work is repeatable across sites.

Logistics and Hardware Lifecycle

• Own receiving, shipping and spares inventory at your site, and process RMAs end to end.
• Perform on-site decommissioning: unracking, serial number verification and chain of custody through handoff for secure destruction.

Vendors, Partners and Compliance

• Escort and supervise colocation remote-hands staff, contractors and integrators working at your site, and hold them to our quality and safety standards.
• Work directly with partner teams to coordinate access, maintenance and escalations for your site.
• Follow physical security, access control and compliance procedures without exception, and help produce accurate evidence for audits.

Supporting Other Sites

• Support other sites remotely, for example by guiding remote hands or reviewing documentation, and travel occasionally to help with builds or surges.

Requirements

• Hands-on experience in data center, network or server hardware operations, including working independently on site.
• Experience racking, stacking and cabling servers and network equipment, and replacing whole systems and components.
• Solid working knowledge of structured cabling standards, fiber and copper, and optics.
• Hardware troubleshooting beyond parts swaps, including BMC/IPMI, hardware logs, diagnostics and firmware.
• Comfort with the Linux command line and with network device CLIs to troubleshoot Layer 1 and Layer 2 issues.
• Experience with fiber inspection, cleaning and testing, including light meters or OTDR.
• Regular, hands-on use of AI tools in your technical work, such as troubleshooting, log analysis or documentation, and examples of improving a process instead of repeating a workaround.
• Experience with asset tracking, DCIM or inventory systems, and with receiving, shipping and RMA processes.
• Experience working in colocation facilities and with third-party vendors or contractors.
• Willingness to take part in an on-call rotation and respond on site.
• Clear written and verbal communication, including documenting work and updating tickets.
• A valid driver's license, reliable transportation, and proximity to your assigned data center.
• Ability to travel occasionally to other sites.

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave