Data Analyst

We are seeking a Data Analyst to join our team. As a Data Analyst at Fragomen, you will manage a catalog of client-facing reports to ensure data quality and timely delivery, working with local US and Global case teams as needed.

Responsibilities:

• Manage and maintain client-facing reports to ensure data quality and timely delivery
• Participate in monthly and ad-hoc external client technology meetings to provide reporting and data quality updates
• Monitor and coordinate the handling of new and pending reporting requests
• Identify modifications needed to current reports to accommodate data from the firm's case management application
• Provide reporting support to attorneys, paralegals, and clients
• Gather and analyze business requirements from legal teams and clients
• Formulate technical specifications for new reports based on business requirements
• Communicate regularly with team supervisors regarding reporting requirements and data integrity questions
• Verify specialized and/or new reports for accuracy
• Serve as a reporting case analyst ensuring all cases are moving in a timely manner
• Create and update process guides to improve report monitoring
• Analyze layered reports and disseminate direction to the team
• Build forecast models to anticipate team and client growth
• Analyze data points to identify bottlenecks and advise on innovative solutions
• Manage internal Data Quality Scorecard for US and global case teams

Requirements:

• BS or BA degree required
• Minimum one to two years of experience providing business analysis or data analytics
• At least one year of experience providing reporting support in a professional office environment using SAP Business Objects/Web Intelligence (WEBI)
• Familiarity with Tableau or other data visualization tools a plus
• Basic understanding of web-based data-driven technologies
• Expertise in Microsoft Excel
• Strong communication skills - both verbal and written
• Strong data analysis and troubleshooting skills
• Ability to multi-task in a fast-paced environment with tight deadlines
• Strong customer service skills to both internal and external clients
• Excellent attention to detail
• Proven experience in handling multiple deliverables efficiently
• Strong organization skills
• Critical thinking and problem-solving abilities
• Basic understanding of business immigration law preferred