Description
We are seeking a Customer Support Assistant to join our team in São Paulo, Brazil. As a Customer Support Assistant, you will provide support to clients and account managers, ensuring timely and effective resolution of client issues.
Key Responsibilities:
- Provide support to clients and account managers, managing client requests and issues in CRM and E-Commerce platforms
- Collaborate with internal teams to resolve client issues and meet deadlines
- Maintain meeting minutes and support administrative tasks for the CRM and E-Commerce team
- Organize information, track KPIs, and provide updates to clients on case progress
- Assist in controlling deliveries and ensuring quality of services provided
- Support account managers in managing client accounts
- Participate in client meetings to understand client needs and provide input
Requirements:
- High school diploma or equivalent required; technical or vocational training preferred
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Intermediate English language skills
- Availability to work in a hybrid model in São Paulo, Brazil (South Zone)
- Availability to work morning shift, 9am-4pm
What We Offer:
- Competitive compensation package
- Opportunity to work with a leading global provider of clinical research services
- Collaborative and dynamic work environment
About IQVIA:
IQVIA is committed to creating an inclusive and diverse work environment. We welcome applications from qualified candidates of all backgrounds.
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