Customer Success Specialist

Wonderschool's mission is to ensure every child has access to early childhood education that helps them realize their full potential.

As a Customer Success Specialist, you will onboard and activate providers, own retention and renewals, run regular check-ins, and be the voice of the provider back to product, engineering, and sales.

Responsibilities:

• Onboard and activate providers - listing live, enrolled, recruit and hire
• Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn
• Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding
• Be the voice of the provider and the program back to product, engineering, and sales
• Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts
• Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions
• Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on

Requirements:

• 2+ years in sales, account management, or customer success
• A background in education; early childhood education preferred
• Experience building products or internal tools, with hands-on comfort using AI tools

Location:

• Based in San Francisco, in-office with the team, five days a week