Customer Success Engineer

GitLab is seeking a Customer Success Engineer to help customers achieve measurable value from GitLab after the sale. The successful candidate will provide technical product expertise and best practice guidance as part of the customer success engineer team.

Responsibilities:

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to implement GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
• Provide technical and architectural guidance to help customers adopt GitLab capabilities and connect technical decisions to desired outcomes.
• Collaborate with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.

Requirements:

• Experience supporting one or more GitLab use cases and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings.
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
• Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples.

Benefits:

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave