Description
We are seeking a Customer Services Officer to join our team in Enfield Libraries. As a Customer Services Officer, you will have a wide variety of tasks and responsibilities, including working within a team or on your own to encourage people to make full use of the library services and help customers to use the resources, information and Council services available.
Key skills needed for the role:
- Ability to deliver excellent customer service and a genuine interest to help people
- Good IT skills and a sound knowledge of Microsoft Office packages
- A ‘can do’ attitude, and attention to detail
- Able to communicate clearly with customers and team members
- Organised, methodical and able to follow instructions accurately
- Empathetic and understanding
- Previous customer service or libraries experience
What we offer:
- Competitive pay
- Career path
- 24 days pro-rata holiday entitlement (+ bank holidays)
- Pension
- Comprehensive training programme
As a Customer Services Officer, you will be part of a team that provides excellent customer service to the community in Enfield. You will have the opportunity to develop your skills and progress in your career.
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