Customer Service - Temporary Mon-Fri

We are seeking individuals who enjoy helping others to provide high-quality customer service by answering telephone calls from customers inquiring about goods and services from clients of Five Star Solutions.

This project involves assisting clients with inquiries on debit card incentives, orders, and balances.

This is a temporary, remote position, requiring you to work from home in one of the following states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

Qualifications

• Previous 3-6 months of customer service or customer support experience is preferred.
• A background in a call center or office environment is beneficial.
• You should possess basic computer skills, be a quick learner, and able to work independently.
• Strong phone and verbal communication skills, along with active listening, are essential.
• You must be 18 years of age.
• A background check, as applicable with state and federal laws, will be required.

Responsibilities

• Manage a large volume of inbound calls efficiently.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research, and provide solutions or alternatives.
• Access company and client resources to accurately handle calls.
• Look for opportunities to upsell products when they arise.
• Seamlessly switch between tasks without losing efficiency or composure.
• Maintain punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Be flexible for cross-training as requested.

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.
• You must have verified internet service (secure, reliable, and dedicated high-speed) and a dedicated work area (desk, chair, electrical outlet, direct LAN connection).

Hardware/Software Requirements:

• Processor: Intel Core i5-8250U Series or greater.
• Memory: 8GB on Windows 10 or 11 64 bits.
• Screen Resolution: 1280x768 or higher, dual monitors required.
• USB DSP headset.
• No Chromebooks, netbooks, or tablets (must be a laptop or desktop).
• Up-to-date antivirus software must be installed, and a recent scan completed.
• Firewall must be enabled.
• Must be hardwired to your modem or router (no Wi-Fi or extenders).

Additional Information

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.