Customer Service - Temporary Mon-Fri

We are seeking individuals who enjoy helping others to provide high-quality customer service by answering telephone calls from customers inquiring about goods and services from clients of Five Star Solutions.

This project involves assisting clients with inquiries on debit card incentives, orders, and balances.

You will work from home, managing large amounts of inbound calls in a timely manner, following communication scripts, identifying customers' needs, and providing solutions.

Qualifications:

• Previous 3-6 months of customer service or customer support experience preferred
• Previous 3-6 months of call center or office background experience a plus
• Basic computer skills
• Quick learner, able to work independently
• Strong phone and verbal communication skills, active listening
• Must be 18 years of age
• A background check will be required

Responsibilities:

• Handle inbound calls efficiently
• Follow communication scripts
• Identify customers' needs and provide solutions
• Access company and client resources
• Upsell products when opportunities arise
• Maintain punctuality and attendance
• Remain positive and professional
• Flexibility to cross-train

Bring Your Own Device (BYOD):

• Provide your own equipment and workspace
• Verified internet service and dedicated work area required
• Hardware/software requirements:
• Processor: Intel Core i5-8250U Series or greater
• Memory: 8GB on Windows 10 or 11 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB DSP headset
• Up-to-date antivirus software and enabled firewall
• Hardwired to modem or router

Additional Information: Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce.