Customer Service Representative

We are seeking a Customer Service Representative to join our Payer Solutions Operations team. As a member of this team, you will be responsible for responding to customers and providers related to products we service. You will handle precertification calls from HealthCare Professionals and Third-Party Administrator clients, as well as assist customers with provider verification.

Responsibilities:

• Handle incoming calls for precertification and status of providers in our network
• Maintain accurate records of precertification calls
• Respond to incoming fax and mail inquiries for precertification or provider status
• Handle web requests and emails from internal and external contacts
• Maintain call center statistics, including Average Speed of Answer, After Call Work, and Schedule Adherence

Qualifications:

• High School diploma or GED required
• 2-3 years of experience in a service operations environment, preferably in a call center
• Knowledge of Medical Coding and Billing
• Strong organizational and time management skills
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• 40 WPM typing speed

Benefits:

• Comprehensive health benefits, including medical, vision, dental, and well-being programs
• 401(k) plan
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays and leaves of absence

Salary: $17.75 - $19 per hour, depending on experience and geographic location Bonus: Eligible to participate in an annual bonus plan