Customer Service Representative

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything they do.

Job Details:

• Work Schedule: 40 hours per week, Monday to Friday, 7:00 am - 6:00 pm
• Training: 16 weeks, 8:00 am - 4:30 pm EST, with 100% attendance required
• Start Date: January 11th, 2027

Responsibilities:

• Operate as a representative of the company, answering and documenting incoming contacts
• Ensure every member is shown respect and kindness, and all questions are thoroughly answered
• Identify and evaluate data to determine the course of action for member and customer inquiries
• Follow established procedures to meet customer needs and enhance the company's brand recognition
• Communicate effectively with diverse work units and relevant organizational departments
• Perform required training to understand how to use available tools

Required Qualifications:

• One year of experience in a customer service role handling complex customer needs over the phone
• One year of experience with Windows-based applications, internet navigation, and email applications
• Spanish bilingual, written and verbal

Preferred Qualifications:

• Healthcare work experience and familiarity with benefits, insurance, medical terminology
• 1+ year of experience in a call center setting, specifically related to inbound calls
• Strong communication, analytical, and problem-solving skills
• Active listening proficiency and ability to be receptive to feedback
• Positive attitude and strong interpersonal skills

Education:

• High school diploma or work experience equivalent

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs