Description
Howden is seeking a Customer Sales Advisor to join their specialist Protect My Let team on a fixed-term contract. The successful candidate will work with customers who have already expressed an interest in their products, helping them find the right insurance solution while delivering an outstanding customer experience.
Responsibilities:
- Speak with customers who have expressed an interest in products and services
- Convert enquiries into new business opportunities while delivering excellent customer service
- Build strong relationships with customers, insurers, and colleagues across the business
- Achieve and exceed individual and team sales targets
- Understand customers' needs and recommend appropriate solutions
- Negotiate effectively to deliver positive outcomes for both customers and the business
- Follow up on outstanding documentation and customer queries
Knowledge & Experience:
- Previous experience in a sales, customer service, or customer-facing role
- Confident building rapport and influencing customers
- Experience working towards targets and objectives
- Enjoys delivering excellent customer service
- Insurance experience is beneficial but not essential
Skills:
- Excellent communication and relationship-building skills
- Customer-focused with a positive and proactive approach
- Strong attention to detail and accuracy
- Ability to prioritise workload and meet deadlines
- Comfortable working in a fast-paced environment
- Good literacy, numeracy, and IT skills
Qualifications:
- GCSEs (or equivalent) including Maths and English
- A Levels (desirable)
- Cert CII qualification (desirable)
What do we offer in return?
- A career that you define
- Opportunities for career progression
- A culture that values diversity and supports employees
Reasonable adjustments:
- Howden is committed to providing reasonable accommodations to ensure that their positions align well with your needs.
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