Customer Marketing Lead, Strategic Programs

Ramp's Enterprise Marketing team helps win and grow large accounts. As Customer Marketing Lead, you'll own a portfolio spanning the Customer Advisory Board, co-marketing programs, and reference programs. You'll build relationships with CFOs, finance leaders, and customers' Communications and Marketing teams.

Responsibilities:

• Plan and execute customer programs, including calendars, goals, and cross-functional responsibilities
• Lead the Customer Advisory Board, recruiting members and building relationships
• Run the Know Your Customer program, coordinating employee engagement and communications
• Develop customer launch and co-marketing programs with customers' executive teams
• Build and scale customer reference and advocacy programs
• Partner with Events to recruit and prepare customer speakers
• Coordinate customer participation in the Times Square billboard
• Manage customer asks across Sales, account teams, and other departments

Requirements:

• Experience building customer programs at a high-growth B2B company
• Credibility with Fortune 500 C-suite and VP-level customers
• Ability to set goals, report on coverage and engagement, and explain customer participation's impact
• Strong cross-functional partnership and written/verbal communication skills
• AI fluency and practical automation skills
• Systems thinking and experience building workflows and reporting

Nice-to-haves:

• Experience in fintech or B2B SaaS, particularly with enterprise customers or finance leaders
• Experience launching or scaling a CAB, customer reference program, or advocacy function
• Experience partnering with Creative, Content, or Events on customer co-marketing and recognition

Benefits:

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage in the US
• 401(k) with employer match
• Parental leave and pet insurance