Customer Experience Manager

As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Sherborne, Dorset, you will be responsible for ensuring exceptional customer experiences across the store. You will lead a team to deliver high-quality service, manage front-end operations, and oversee daily activities to meet customer commitments.

The salary for this role is from £32,700, dependent on experience, store size, complexity, and location. As a manager with Sainsbury's, you will have access to various benefits, including a discount card offering 10-15% off shopping, an annual bonus scheme, free food and hot drinks, generous holiday entitlement, and a pension scheme with matched contributions.

Key responsibilities include:

• Managing the overall customer experience across the store
• Leading and managing a team to deliver exceptional service
• Overseeing front-end operations, including checkout and petrol station management
• Handling people management tasks, such as performance management and disciplinaries
• Assuming overall responsibility for running the store at times

To be successful in this role, you should have:

• Previous line management experience in a fast-paced environment
• A strong focus on customer service and experience
• Ability to manage performance, disciplinaries, and employee relations
• Experience in a high-volume, fast-paced operational setting
• Proven success in delivering against KPIs

Sainsbury's is committed to being an inclusive retailer, offering development opportunities, mentorship, training, and career progression pathways to help colleagues grow and succeed.