Description
We're seeking a Customer Experience Manager to lead our store team in Tunbridge Wells, Kent. As a Customer Experience Manager, you will be responsible for ensuring exceptional customer experiences across the store.
Your salary will be dependent on your experience, store size, complexity, and location. The advertised salary for this role is £32,700.
Key Responsibilities:
- Take responsibility for the overall customer experience across the store
- Manage the front-end checkout operation and petrol station (if applicable)
- Lead and manage a team, focusing on performance, capability, and employee relations
- Assume overall responsibility for running the store at times
Requirements:
- Previous line management experience in a fast-paced environment
- Track record of delivering exceptional customer experiences and coaching others
- Experience leading teams in a dynamic, customer-facing environment
- Proven success in delivering against KPIs
- Experience managing complex people matters
Benefits:
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks
- Generous holiday entitlement
- Pension with employer matching
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, and more
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