Customer Assistant - Operations

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Shift Pattern: Monday 18:00-00:00 Tuesday 18:00-00:00 Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Benefits: M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy.