Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Bury St. Edmunds, Suffolk. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring that the store is well-stocked and presented.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Assist customers with their queries, and resolve issues in a professional and friendly manner
• Maintain a high level of product knowledge, making recommendations to customers and driving sales
• Operate digital tools to enhance customer experience and improve efficiency
• Work collaboratively with colleagues to achieve sales targets and maintain a positive store environment
• Perform tasks such as restocking shelves, processing transactions, and maintaining store cleanliness

Requirements:

• Friendly and welcoming demeanor, with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical and high-energy environment
• Committed team player, willing to support colleagues and work collaboratively
• Flexible and willing to work across the store, taking on new challenges and responsibilities
• Open to learning and developing new skills, particularly in the use of digital tools and technology

Benefits:

• Competitive salary and benefits package
• 10% discount at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced Family Leave policies, including maternity, paternity, and adoption support
• Pension and life cover, with a matching pension contribution of 4-7.5%
• Sainsbury's share schemes, allowing employees to purchase shares at discounted prices
• Additional retail savings, including discounts on eating out, holidays, and other retailers
• Physical and mental wellbeing support, including cycle-to-work schemes, gym access, and Employee Assistance Programmes