Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Nairn, Highland. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring the store is well-presented and maintained.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Assist customers with their queries, and resolve issues in a professional and courteous manner
• Maintain the store's appearance, including restocking shelves, facing products, and cleaning the store
• Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction
• Develop knowledge of products and services to make informed recommendations to customers
• Use digital tools to enhance customer experience and improve efficiency

Requirements:

• Friendly and welcoming demeanor, with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical and high-energy environment
• Committed team player, willing to support colleagues and work collaboratively
• Flexible and willing to work across the store, taking on new challenges as needed
• Open to learning and developing new skills, including digital tools and technology
• Pride and ownership in work, with attention to detail and a focus on improving customer experience

Benefits:

• Discount card: 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement, based on hours worked
• Enhanced Family Leave, including maternity, paternity, adoption, and more
• Pension and life cover, with matching contributions and up to 6x life cover
• Sainsbury's share schemes, allowing employees to buy shares at discounted prices
• Other retail savings, including discounts on eating out, holidays, and at other retailers
• Physical wellbeing programs, such as cycle-to-work and bike rental schemes, reduced-price gym access, and health/dental cash plans
• Mental wellbeing support, including 24/7 access to Employee Assistance Programme and online wellbeing platform
• Financial support, including interest-free season ticket loans, pay advance, affordable loans, and savings directly from pay

Availability:

• Part-time role, 16 hours per week
• Availability window: Sunday 05:00-10:00, Wednesday 05:00-10:00, Thursday 05:00-10:00, Friday 05:00-10:00, Saturday 05:00-10:00