Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Whitchurch, Shropshire.

As a Customer Assistant, you will be the face of our company, providing exceptional customer service and ensuring that our customers feel valued and supported. You will be working in a fast-paced, dynamic environment, and will be required to be flexible and adaptable.

What you'll be doing

• Provide exceptional customer service, putting customers first and making them feel valued through thoughtful, friendly, and helpful service
• Be ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers, or selling our products
• Use and embrace digital tools to do your job well and enhance customer experience
• Help organise and move stock, including keeping shelves tidy, clean, and well-presented, and manoeuvring often heavy loads to the correct store location
• Build your knowledge of our products, services, and promotions so you can confidently make helpful recommendations to our customers

What it takes to be part of our team

• Friendly and welcoming, with a genuine enthusiasm for helping customers
• Thrive working in a fast-paced, physical, and high-energy environment
• A committed team player, always willing to support colleagues and work together
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing, and trying new things to improve our service
• Confident learning to use new digital tools and technology to do your job brilliantly
• Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space, and always looking for ways to make our customer experience better

Supporting you at work and beyond

We offer our colleagues a wide range of rewards and provide competitive benefits:

• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement – based on the hours you work
• Enhanced Family Leave – Maternity, Paternity, Adoption, and more
• Pension and life cover – we'll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices
• Other Retail savings – discounts on eating out, holidays, and at other retailers
• Physical wellbeing – cycle to work and bike rental schemes, reduced price gym access, and Health/Dental cash plans
• Mental wellbeing – 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support – interest-free season ticket loans, Pay advance, affordable loans, and savings directly from your pay and financial wellbeing resources