Customer Assistant

We are seeking a Customer Assistant to join our team in Edinburgh, Midlothian, United Kingdom. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring a smooth shopping experience.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Assist customers with their queries, and resolve issues in a timely and professional manner
• Maintain a clean and tidy store environment, including restocking shelves and processing deliveries
• Work collaboratively with colleagues to achieve sales targets and promote products
• Develop knowledge of products and services to make informed recommendations to customers

Requirements:

• Friendly and welcoming demeanor with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical and high-energy environment
• Committed team player with flexibility and willingness to work across the store
• Open to learning, developing, and trying new things to improve customer experience
• Confident in using digital tools and technology to perform job tasks

Benefits:

• Discount card offering 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced Family Leave policies, including maternity, paternity, and adoption support
• Pension and life cover, with matching contributions and up to 6x life cover
• Sainsbury's share schemes, allowing employees to buy shares at discounted prices
• Physical and mental wellbeing support, including cycle-to-work schemes, gym access, and employee assistance programs

Contract Details:

• Part-time position with 12 contract hours per week
• Fixed-term assignment until 01/02/2027
• Availability window: Sunday 09:00-18:00, Monday 09:00-18:00