Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Carlisle, Cumbria. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring a smooth shopping experience.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Be flexible and willing to help wherever customers need you most, whether that's filling shelves, picking orders, serving customers, or selling products
• Use digital tools to enhance customer experience and perform tasks efficiently
• Help organise and move stock, maintain shelf presentation, and ensure the store is clean and tidy
• Build your knowledge of products, services, and promotions to make informed recommendations to customers

Requirements:

• Friendly and welcoming demeanour with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical, and high-energy environment
• Committed team player, willing to support colleagues and work collaboratively
• Flexible and open to working across the store, taking on new challenges, and learning new skills
• Confident in using digital tools and technology to perform tasks effectively
• Pride and ownership in your work, with attention to detail and a focus on improving customer experience

Benefits:

• Discount card offering 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced Family Leave policies, including maternity, paternity, and adoption support
• Pension and life cover, with company matching of 4-7.5% of pension contributions and up to 6x life cover
• Sainsbury's share schemes, allowing employees to buy shares at discounted prices
• Other retail savings, including discounts on eating out, holidays, and at other retailers
• Physical wellbeing initiatives, such as cycle-to-work schemes, reduced-price gym access, and health/dental cash plans
• Mental wellbeing support, including 24/7 access to Employee Assistance Programme and online wellbeing platform
• Financial support options, including interest-free season ticket loans, pay advances, and affordable loans

Contract Details:

• Fixed-term assignment
• 32 hours per week
• Contract end date: 01/09/2027
• Availability window: Sunday 06:00-16:00, Monday 06:00-16:00, Tuesday 06:00-14:00, Friday 06:00-16:00, Saturday 06:00-16:00