Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Wrexham, Clwyd. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring that the store is well-stocked and presented.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Assist customers with their queries, and resolve issues in a professional and courteous manner
• Maintain a high level of product knowledge, making recommendations to customers and driving sales
• Work collaboratively with colleagues to achieve sales targets and maintain a positive store environment
• Operate digital tools to enhance customer experience and improve efficiency
• Perform tasks such as restocking shelves, processing transactions, and maintaining store cleanliness

Requirements:

• Friendly and approachable demeanor, with a passion for delivering excellent customer service
• Ability to work in a fast-paced, dynamic environment, adapting to changing priorities and situations
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Flexibility and willingness to work varied shifts, including weekends and bank holidays
• Basic computer skills and ability to learn new technology systems

Benefits:

• Competitive salary and benefits package
• 10% discount on Sainsbury's products, increasing to 15% on Fridays and Saturdays
• Holiday entitlement, based on hours worked
• Enhanced family leave policies, including maternity, paternity, and adoption leave
• Pension scheme, with employer contributions
• Life cover and income protection
• Cycle-to-work scheme and bike rental options
• Mental health support, including Employee Assistance Programme and online wellbeing platform

Equal Opportunities: Sainsbury's Supermarkets Ltd is an inclusive employer, committed to providing equal opportunities for all employees and applicants.