Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Newbury, Berkshire. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring that the store is well-stocked and presented.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Assist customers with their queries, and resolve issues promptly and efficiently
• Maintain a high level of product knowledge, making recommendations to customers and driving sales
• Work collaboratively with colleagues to achieve sales targets and maintain a positive store environment
• Operate digital tools and technology to enhance customer experience and improve efficiency
• Perform tasks such as restocking shelves, processing transactions, and maintaining store displays

Requirements:

• Friendly and approachable demeanor, with a passion for delivering excellent customer service
• Ability to work in a fast-paced, dynamic environment, with a focus on teamwork and collaboration
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Flexibility and adaptability, with a willingness to take on new challenges and responsibilities
• Basic computer skills and ability to learn new technology and systems

Benefits:

• Competitive salary and benefits package
• 10% discount on Sainsbury's products, increasing to 15% on Fridays and Saturdays
• Holiday entitlement, based on hours worked
• Enhanced family leave policies, including maternity, paternity, and adoption leave
• Pension and life cover, with a matching scheme and additional benefits
• Share schemes, allowing employees to purchase Sainsbury's shares at discounted prices
• Discounts on eating out, holidays, and other retail purchases
• Physical and mental wellbeing programs, including cycle-to-work schemes and employee assistance programs