Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Ferndown, Dorset. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting colleagues, and maintaining a clean and tidy store environment.

Job Responsibilities:

• Provide thoughtful, friendly, and helpful service to customers
• Assist customers with queries and resolve issues promptly
• Maintain a clean and tidy store environment, including shelves and stock areas
• Support colleagues and work collaboratively as a team
• Use digital tools to enhance customer experience and perform tasks efficiently
• Develop knowledge of products, services, and promotions to make helpful recommendations to customers

Requirements:

• Friendly and welcoming demeanor with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical, and high-energy environment
• Committed team player with flexibility and willingness to work across the store
• Open to learning, developing, and trying new things to improve customer service
• Confident in using new digital tools and technology

Benefits:

• Discount card offering 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced Family Leave policies, including maternity, paternity, and adoption support
• Pension and life cover, with matching contributions and up to 6x life cover
• Sainsbury's share schemes allowing purchase of shares at discounted prices
• Other retail savings, including discounts on eating out, holidays, and at other retailers
• Physical wellbeing programs, such as cycle to work and bike rental schemes, reduced price gym access, and health/dental cash plans
• Mental wellbeing support, including 24/7 access to Employee Assistance Programme and online wellbeing platform
• Financial support options, including interest-free season ticket loans, pay advance, affordable loans, and savings directly from pay

Contract Details:

• Part-time position with 14 contract hours per week
• Fixed-term assignment until 01/02/2027
• Availability required on Tuesdays (02:00-12:00), Fridays (11:00-17:30), and Saturdays (11:00-17:30)