Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Cockermouth, Cumbria. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting colleagues, and maintaining a clean and tidy store environment.

Job Responsibilities:

• Provide thoughtful, friendly, and helpful service to customers
• Assist customers with queries and resolve issues in a professional manner
• Maintain a clean and tidy store environment, including shelves and stock areas
• Support colleagues and work as part of a team to achieve sales targets and customer satisfaction goals
• Use digital tools to enhance customer experience and improve efficiency

Requirements:

• Friendly and welcoming demeanor with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical, and high-energy environment
• Committed team player with a willingness to support colleagues and take on new challenges
• Flexibility and willingness to work across the store and adapt to changing situations
• Open to learning and developing new skills to improve customer service and store operations

Benefits:

• Discount card offering 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced Family Leave policies, including maternity, paternity, and adoption support
• Pension and life cover, with a matching pension contribution scheme and up to 6x life cover
• Sainsbury's share schemes, allowing employees to buy shares at discounted prices
• Other retail savings, including discounts on eating out, holidays, and at other retailers
• Physical wellbeing programs, such as cycle-to-work and bike rental schemes, reduced-price gym access, and health and dental cash plans
• Mental wellbeing support, including 24/7 access to an Employee Assistance Programme and online wellbeing platform
• Financial support, including interest-free season ticket loans, pay advances, and affordable loans and savings directly from payroll

Contract Details:

• Part-time role with 12 hours per week
• Fixed-term assignment until December 31, 2026
• Availability required on Mondays, Wednesdays, Fridays, and Saturdays during specified hours