Customer Assistant

We are seeking a Customer Assistant to join our team in Harrogate, North Yorkshire. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring that our store is running smoothly.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Assist customers with their queries, and resolve issues promptly
• Maintain a clean and tidy store environment, including restocking shelves and processing deliveries
• Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction
• Develop your knowledge of our products and services to make informed recommendations to customers

Requirements:

• Friendly and welcoming demeanour, with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical and high-energy environment
• Committed team player, willing to support colleagues and work collaboratively
• Flexible and willing to work across the store, taking on new challenges as needed
• Open to learning, developing, and trying new things to improve our service
• Confident in using digital tools and technology to do your job effectively

What We Offer:

• Competitive salary
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury’s every Friday and Saturday
• Holiday entitlement – based on the hours you work
• Enhanced Family Leave – Maternity, Paternity, Adoption, and more
• Pension and life cover – we’ll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Other Retail savings – discounts on eating out, holidays, and at other retailers
• Physical wellbeing – cycle to work and bike rental schemes, reduced price gym access, and Health/Dental cash plans
• Mental wellbeing – 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support – interest-free season ticket loans, Pay advance, affordable loans, and savings directly from your pay and financial wellbeing resources