Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Bury St. Edmunds, Suffolk.

As a Customer Assistant, you will be the face of our company, providing exceptional customer service and ensuring that our customers have a positive shopping experience. You will be working in a fast-paced, dynamic environment, and you will be required to be flexible and adaptable.

Responsibilities:

• Provide exceptional customer service and ensure that customers feel valued and supported
• Assist with various tasks such as filling shelves, picking orders, serving customers, and selling products
• Use digital tools to enhance customer experience and perform tasks efficiently
• Help organize and move stock, maintain shelves, and ensure the store is clean and tidy
• Build knowledge of products, services, and promotions to make informed recommendations to customers

Requirements:

• Friendly and welcoming demeanor with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical, and high-energy environment
• Committed team player with a willingness to support colleagues and work together
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing, and trying new things to improve customer experience
• Confidence in using digital tools and technology to perform tasks efficiently

Benefits:

• Discount card with 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced Family Leave policy, including maternity, paternity, adoption, and more
• Pension and life cover, with matching contributions of 4-7.5% and up to 6x life cover
• Sainsbury's share schemes, allowing employees to buy shares at discounted prices
• Other retail savings, including discounts on eating out, holidays, and at other retailers
• Physical wellbeing programs, such as cycle-to-work and bike rental schemes, reduced-price gym access, and health/dental cash plans
• Mental wellbeing support, including 24/7 access to Employee Assistance Program and online wellbeing platform
• Financial support, including interest-free season ticket loans, pay advance, affordable loans, and savings directly from pay

Contract Details:

• Part-time position with 13.5 hours per week
• Fixed-term assignment until 01/02/2027
• Availability window: Sunday 10:00-17:00, Saturday 09:00-22:00