Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Grantham, Lincolnshire. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting colleagues, and maintaining a clean and tidy store environment.

Job Responsibilities:

• Provide thoughtful, friendly, and helpful service to customers
• Assist customers with their queries and resolve issues promptly
• Maintain a clean and tidy store environment, including shelves and stock areas
• Support colleagues with tasks and projects as needed
• Develop knowledge of products and services to make helpful recommendations to customers
• Use digital tools to enhance customer experience and perform tasks efficiently

Requirements:

• Friendly and welcoming demeanor with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical, and high-energy environment
• Committed team player with a willingness to support colleagues and work together
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing, and trying new things to improve service
• Confident in using new digital tools and technology to perform tasks efficiently

Benefits:

• Discount card with 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced Family Leave, including maternity, paternity, adoption, and more
• Pension and life cover, with matching contributions and up to 6x life cover
• Sainsbury's share schemes, allowing employees to buy shares at discounted prices
• Other retail savings, including discounts on eating out, holidays, and at other retailers
• Physical wellbeing programs, such as cycle-to-work and bike rental schemes, reduced-price gym access, and health/dental cash plans
• Mental wellbeing support, including 24/7 access to Employee Assistance Programme and online wellbeing platform
• Financial support, including interest-free season ticket loans, pay advance, affordable loans, and savings directly from pay

Contract Details:

• Part-time role with 18 contract hours per week
• Fixed-term assignment until December 26, 2026
• Availability required on Sundays, Tuesdays, Wednesdays, and Saturdays