Customer and Trading Manager - Small Supermarket

We are seeking a Customer and Trading Manager to lead our small supermarket team in Liverpool. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.

Key Responsibilities:

• Work closely with a small team of managers to ensure the store runs smoothly every day.
• Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
• Provide support to other stores in the network as needed.

Requirements:

• Previous line management experience in a fast-paced, operational environment.
• Proven track record of delivering excellent customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills, with ability to take responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs.

Benefits:

• Salary £31,750 per annum.
• Discount card – 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday.
• Annual bonus scheme based on company and individual performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – company matches 4-7.5% of pension contributions.
• Sainsbury's share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil potential.
• Cycle to Work scheme.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.