Description
Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury's Supermarkets Ltd in Banbury, Oxfordshire.
As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
Responsibilities:
- Plan and orchestrate the delivery of an online picking and delivery team
- Be a visible leader, engaging and coaching a large team of shoppers and drivers
- Collaborate with other managers to ensure the success of the shopping experience of the overall store
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate
Online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
Requirements:
- Previous line management responsibilities in a fast-paced, operational environment
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPIs or other performance indicators
- Can manage disciplinaries, performance issues, or other similar employee relations issues
- Leads operations and comfortable doing this alone in the absence of more senior management
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
Benefits:
- Salary from £31,700
- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided
- Generous holiday entitlement, maternity, and paternity leave
- Pension – matching 4-7.5% of pension contributions
- Sainsbury’s share scheme
- Wellbeing support
- Colleague networks
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, and more
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