Description
Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury's Supermarkets Ltd in Warlingham, Surrey.
As a Customer and Trading Manager - Online, you will be responsible for planning and orchestrating the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
Key responsibilities include:
- Planning and delivering online picking and delivery team operations
- Leading and coaching a large team of shoppers and drivers
- Collaborating with other managers to ensure store success
- Managing performance, capability, and employee relations
The online teams work early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00.
To be successful in this role, you will need:
- Previous line management experience in a fast-paced, operational environment
- Excellent customer service skills and ability to coach others
- Experience in delivering KPIs and managing employee relations issues
- Operational leadership skills and ability to work independently
We offer a competitive salary of £31,700, depending on experience, store size, complexity, and location. Additionally, you will have access to a range of benefits, including:
- 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks in-store
- Generous holiday entitlement and maternity/paternity leave
- Pension matching contributions
- Share scheme and wellbeing support
At Sainsbury's, we strive to be an inclusive retailer, providing opportunities for colleagues to grow and develop. We offer a range of development opportunities, mentorship, training, and career progression pathways.
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