Customer and Trading Manager - Nightshift - MNTR

We're seeking a Customer and Trading Manager to lead our store team in Edinburgh. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, often being the only manager on site. You will work closely with a small team of managers to ensure the store runs smoothly every day.

The role involves taking responsibility for the day-to-day running of the store, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. You will also be required to work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.

As a Customer and Trading Manager, you will be supported through the Manager New to Role learning programme, a flexible 12-week programme designed to help you build the skills and confidence needed to succeed.

Responsibilities:

• Working closely with a small team of managers to ensure the store runs smoothly every day
• Taking responsibility for the day-to-day running of the store
• Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
• Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely
• Providing brilliant customer service and coaching a team to do the same
• Delivering KPIs and other performance indicators
• Leading operations and being comfortable doing so alone in the absence of more senior management

Requirements:

• Consistently delivering great customer service and taking pride in helping customers and colleagues
• Experience of working as part of a team in a fast-paced, customer-facing environment
• Showing initiative, using good judgement, and being ready to take on greater responsibility with support
• Being open to feedback, keen to learn, and committed to completing the 12-week programme and applying the learning on the job
• Having discussed the opportunity with your line manager and having their support to take the next step into management

Benefits:

• Salary from £31,700
• Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat
• Annual bonus scheme based on our and your performance
• Free food and hot drinks provided for colleagues in all our stores
• Generous holiday entitlement, maternity and paternity leave
• Pension – we'll match 4-7.5% of your pension contributions
• Sainsbury's share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like-minded people to help fulfil your potential
• Cycle to Work scheme