Customer and Trading Manager - Nightshift

We are seeking a Customer and Trading Manager to lead our nightshift team at our Haywards Heath store. As a Customer and Trading Manager, you will be responsible for delivering all replenishment activities across the store, managing a team, and ensuring that standards are met.

You will be leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse, and replenish shelves. Often, you get to run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. You will also be making sure that standards are brilliant come morning so we're ready to serve our customers.

As a Customer and Trading Manager, you will be responsible for people management, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary.

The successful candidate will be someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns. They will have previous line management responsibilities in a fast-paced, operational environment, resilience to deal with both the mental and physical demands of working nights, and provide brilliant customer service.

Key responsibilities include:

• Leading a team overnight to deliver all replenishment activities across the store
• Managing a team, and ensuring that standards are met
• Prioritising deliveries, organising the warehouse, and replenishing shelves
• Running a full store operation on your own overnight
• Ensuring the safety and wellbeing of colleagues in store
• Managing performance and capability
• Conducting disciplinaries
• Ensuring scheduling and pay are accurate

We offer a range of benefits, including:

• Salary dependent on experience and store location
• £4,500 premium for nightshift working
• 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat
• Annual bonus scheme
• Free food and hot drinks provided
• Generous holiday entitlement
• Maternity and paternity leave
• Pension scheme
• Sainsbury's share scheme
• Wellbeing support
• Colleague networks
• Cycle to Work scheme
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

What makes a great nightshift manager:

• Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns
• Previous line management responsibilities in a fast-paced, operational environment
• Resilience to deal with both the mental and physical demands of working nights
• Provides brilliant customer service and coaches a team to do the same
• Has previous experience delivering and monitoring KPI's or other performance indicators
• Can manage disciplinaries, performance issues, or other similar employee relations issues
• Leads operations and is comfortable doing this alone in the absence of more senior management
• Puts inclusivity at the heart of everything they do

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same
• Experience of leading a team in a fast-paced, customer-facing environment
• Operational leadership skills
• Demonstrated success in meeting or exceeding KPIs
• Has managed employee relations issues, including performance and absence management