Description
We are seeking a Customer and Trading Manager to lead our nightshift team at our Stockport store. As a Customer and Trading Manager, you will be responsible for delivering all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will also be responsible for managing a team, ensuring standards are met, and providing brilliant customer service.
The role involves leading a team overnight, running a full store operation, and being responsible for the safety and wellbeing of colleagues. You will need to be adaptable to the physical and mental impact of nightshift working and have previous line management responsibilities in a fast-paced environment.
The salary for this role ranges from £31,700 to £35,600, depending on experience. In addition to the base salary, nightshift managers receive a £4,500 premium. We also offer a range of benefits, including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, and pension matching.
Key responsibilities include:
- Leading a team overnight to deliver replenishment activities
- Managing performance and capability
- Conducting disciplinaries and ensuring scheduling and pay are accurate
- Providing brilliant customer service and coaching a team to do the same
- Delivering and monitoring KPIs
- Managing operations and being comfortable doing this alone
The ideal candidate will have:
- A track record of delivering brilliant customer service and coaching colleagues
- Experience of leading a team in a fast-paced environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Experience of managing employee relations issues
We offer a range of benefits, including:
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks
- Generous holiday entitlement
- Pension matching
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, and more
For more fresh new jobs, check out yubhub.co.