Customer and Trading Manager - Nightshift

We are seeking a Customer and Trading Manager to lead our nightshift team at our Redditch store. As a Customer and Trading Manager, you will be responsible for delivering all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will also be responsible for managing a team, ensuring standards are met, and providing brilliant customer service.

The role involves leading a team overnight, often running a full store operation on your own, and being responsible for the safety and wellbeing of colleagues in store. You will need to be adaptable to the physical and mental impact of nightshift working and have previous line management responsibilities in a fast-paced, operational environment.

The salary for this role is £36,200, with a £4,500 premium on top of your base salary for working nightshifts. We also offer a range of benefits, including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, and pension matching.

Responsibilities:

• Lead a team overnight to deliver all replenishment activities across the store
• Prioritise deliveries, organise the warehouse, and replenish shelves
• Run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store
• Make sure that standards are brilliant come morning so we're ready to serve our customers
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate

Requirements:

• Previous line management responsibilities in a fast-paced, operational environment
• Experience delivering and monitoring KPIs or other performance indicators
• Ability to manage disciplinaries, performance issues, or other similar employee relations issues
• Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns
• Provides brilliant customer service and coaches a team to do the same

Benefits:

• Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat
• Annual bonus scheme based on our, and your, performance
• Free food and hot drinks provided for Colleagues in all our stores
• Generous holiday entitlement, maternity and paternity leave
• Pension – we'll match 4-7.5% of your pension contributions
• Sainsbury's share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice