Description
We are seeking a Customer and Trading Manager to lead our nightshift team at Sainsbury's Supermarkets Ltd in Stoke-On-Trent, Staffordshire.
As a Customer and Trading Manager, you will be responsible for leading a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. Your goal will be to ensure that standards are brilliant come morning so we're ready to serve our customers.
In this role, you will:
- Lead a team overnight to deliver all replenishment activities across the store
- Prioritise deliveries, organise the warehouse, and replenish shelves
- Run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store
- Make sure that standards are brilliant come morning so we're ready to serve our customers
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate
To be successful in this role, you will need:
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Experience of managing employee relations issues, including performance and absence management
We offer a range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided for Colleagues in all our stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – we'll match 4-7.5% of your pension contributions
- Sainsbury's share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more
The salary for this role will be £31,700 per annum, with a £4,500 premium on top of your base salary for working nightshifts.
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