CRM Manager

We're on a mission to make money work for everyone.

We are looking for a proactive and passionate CRM Manager to help us deliver CRM campaigns across Monzo's product offerings.

The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications, and in-app.

Responsibilities

• Executing customer lifecycle CRM journeys across multiple touch points
• Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitoring campaign performance and ensuring campaigns are executed safely
• Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch)
• Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Delivering campaigns with a test and learn data-driven approach
• Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

Requirements

• Hands-on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
• Experience using a CRM platform for delivery (Braze, ideally)
• Fintech or Financial Services experience
• Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage
• Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
• Collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
• Problem-solving mindset - able to solve potential problems or suggest alternative ways to achieve the desired outcome

Benefits

• £57,000 - £77,000 + Incentive Awards tied to your performance
• Flexible working hours and trust to work enough hours to do your job well
• £1,000 learning budget each year to use on books, training courses and conferences
• Macbooks provided for fully remote workers
• Extra support for your work-from-home setup

Application Process

• 30-minute chat with a Monzo Recruiter
• 30-minute call with the Hiring Manager
• Full Loop: 1 x Role Specific Interview (60 mins) + 1 x Behaviours Interview (45 mins)