Description
Mastercard is seeking a Creative Director (Senior Managing Consultant) to lead and inspire a high-performing creative organization supporting Advisors Creative Desk (ACD) globally.
The role involves defining and executing the next generation creative operating model, leveraging AI, automation, global delivery and emerging technologies to increase quality, productivity, scalability and business impact across the enterprise.
Key responsibilities:
- Lead and inspire a high-performing creative organization
- Provide creative leadership and oversight across projects
- Drive the evolution of ACD's global delivery model
- Lead the adoption of AI-enabled workflows, automation and emerging technologies
- Identify and implement process, workflow and tooling enhancements
- Partner with global stakeholders to understand evolving business needs
- Act as a key leader within ACD's global delivery ecosystem
- Develop future-ready team capabilities
- Leverage data, operational insights and performance metrics to optimise delivery outcomes
- Define and monitor KPIs that measure creative quality, operational excellence, efficiency and business impact
- Drive organizational change and innovation initiatives
- Quantify and communicate the value generated through operational improvements
Requirements:
- 15+ years of leadership experience
- Demonstrated success building and scaling high-performing creative delivery organizations
- Strong expertise in AI, automation, and emerging creative technologies
- Proven ability to lead global, multidisciplinary teams
- Commercially minded and results-oriented
- Skilled in driving organizational change, influencing senior stakeholders, and leading transformation initiatives
- Experience developing governance frameworks, performance metrics, and delivery models
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