Core Compliance Systems, Data & Enablement (CCSDE) Senior Specialist

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

Purpose Support the CCSDE Lead in delivering reliable, effective Compliance workflows through Compliance systems.

Scope

• Deliver Compliance systems workflow and automation changes. Configure workflows, fields, forms, routing and business rules under the CCSDE Lead's design direction.
• Execute Compliance access management. Run joiner, mover, leaver and periodic access recertification processes across relevant Core Compliance systems.
• Maintain documentation and the knowledge base. Keep runbooks, wikis, troubleshooting guidance and process documentation current.
• Support Compliance officers using Compliance systems. Act as the first point of contact for user and process questions.
• Deliver training and change communication. Prepare user guidance, onboard Compliance officers and communicate workflow changes to affected regional teams.
• Contribute to maintaining the regional feedback network. Coordinate regional champions or equivalent contacts, gather feedback and identify work happening outside established systems.
• Contribute operational and access data. Provide accurate information to the Data, Metrics & MI Forum when relevant.

Decision rights The role owns execution within agreed designs, priorities and access controls. Design decisions, material exceptions and changes to control requirements are escalated to the CCSDE Lead or the relevant control owner.

Qualifications

• Practical experience configuring and supporting workflow, case-management or service-management systems.
• Ability to translate user needs into clear requirements, test scenarios and maintainable configuration changes.
• A structured troubleshooting approach.
• Experience executing controlled operational processes, maintaining accurate records and handling access or other sensitive requests carefully.
• Clear written and verbal communication.
• Ownership of assigned work, sound prioritisation and judgement about when to act independently and when to seek guidance.
• A collaborative approach to feedback and continuous improvement.