Content Administrator (Ref: 23938)

The Ministry of Justice is seeking a Content Administrator to join the Judicial College Content Team. As a Content Administrator, you will play a key role in ensuring the smooth operation of our digital learning environments. You will be responsible for managing content, supporting users, assisting and participating in the delivery of projects, and contributing to the ongoing development of our platform.

The Judicial Office reports to, and is accountable, to the Lady Chief Justice. It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently.

The Judicial College is part of the Judicial Office ─ a unique part of the Civil Service, independent from government and dedicated to supporting the judiciary and promoting and safeguarding judicial independence to maintain confidence in the rule of law.

Responsibilities:

• Assist in the implementation of new features and improvements to the JCL platform.
• Manage user accounts, permissions, and access to various learning resources.
• Monitor system performance and assist in troubleshooting technical issues.
• Maintain reports on accessibility and user engagement.
• Provide first-line support to JCL users, addressing queries, resolving and escalating issues promptly.
• Assist with the development and delivery of training sessions and user guides on using the JCL platform effectively.
• Assist in the maintenance of content and staff access to an internal training system.
• Support the build and launch of the College annual training prospectus and booking system on the digital platform ensuring all content is accurate and accessible to end users.
• Contribute to and support various ad-hoc projects as they arise, ensuring project aims are achieved and timelines are met.
• Participate in stakeholder user group meetings, taking minutes and actioning follow-up tasks.
• Build and maintain effective working relationships across the Judicial College.

Requirements:

• Strong IT skills, particularly in database management, Excel, and Word.
• Ability to build effective working relationships with a range of stakeholders and work as part of a team.
• High level of accuracy and attention to detail.
• Excellent written and verbal communication skills.

Desirable Skills:

• Experience using management systems (Learning Management System LMS or Content Management System CMS).

Benefits:

• Salary of £30,109 per year
• Ministry of Justice contributes £8,722 towards you being a member of the Civil Service Defined Benefit Pension scheme
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance