Description
Join Cisco's Customer Experience (CX) Consulting Engineering team as a Consulting Engineering Technical Leader. You will drive technical innovation and architectural leadership for strategic enterprise customers. Your role involves serving as a trusted technical advisor to senior customer leaders, leading high-impact engineering initiatives, mentoring top technical talent, and shaping the future of intelligent infrastructure.
Your Impact
- Serve as a trusted technical advisor to senior customer leaders, aligning technical recommendations with customer business objectives.
- Lead design, deployment, migration, integration, troubleshooting, and optimization of complex multi-domain solutions.
- Coordinate across Cisco teams, vendors, and partners to deliver a unified customer experience.
- Translate customer needs into solution recommendations and success plans.
- Guide customer technology roadmaps and transformation initiatives.
- Act as a focal point for proactive problem resolution and lead complex technical escalations.
- Apply expertise in Cisco and adjacent technology domains to shape technically sound solutions.
- Use programmability, scripting, automation, and AI tools to improve solution delivery and customer outcomes.
- Create and review clear, technically accurate customer-facing designs and documentation.
- Mentor and guide consulting engineers and project teams.
Minimum Qualifications
- Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related STEM field.
- 8+ years of related experience in technical consulting, solutions architecture, or network engineering.
- Expert-level technical certification, such as CCIE.
- Demonstrated hands-on experience designing and deploying complex architectures.
- Experience with network automation, programmability, or scripting.
- Experience leading technical work across cross-functional teams.
Preferred Qualifications
- Experience architecting AI infrastructure or automated orchestration solutions.
- Experience with Cisco and third-party technologies.
- Experience mentoring technical talent.
- Strong executive communication and customer consulting skills.
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