Description
We are seeking a Consultant, Client Success to join our team in Warsaw. As a Consultant, Client Success, you will be an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients' business.
The estimated salary range for a new hire into this position is zł164,150 - zł269,675 which may include potential sales incentive payments (if applicable).
Responsibilities include:
- Supporting and overseeing the implementation of new Visa products
- Ensuring Client operational goals and success metrics are understood
- Building and sustaining a client advocate status with key client stakeholders
- Participating in the design and delivery of initiatives to improve client adoption of products
- Staying current with the latest payment processing trends, Visa solutions and technologies
- Establishing working relationships with Client Services and other cross-functional subject matter experts
- Supporting development of client education and training materials
- Supporting and/or leading periodic operational reviews with clients and Visa stakeholders
- Acting as the escalation point for managing significant issues and major incident/crisis responses
- Proactively identifying and driving opportunities to optimize client performance
Qualifications:
- Analytical skills to prepare and summarize data into business solutions
- Ability to communicate complex technical terms and/or processes in business language
- Self-starter able to achieve results as part of an effective team
- Experience using standard Microsoft Office tools
- Experience representing technical and/or business issues and solutions to influence audiences
- Knowledge of the payment industry
- Certifications or qualifications in Client/Customer Success, project management or related areas
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